プライバシーポリシー

This Policy sets out how the personal data of users of the Uregent service is processed and protected.

バージョン 2026年11月10日

1. General provisions

1.1. This Privacy Policy (the Policy) is issued under Federal Law No. 152-FZ of 27.07.2006 on Personal Data and applies to the Uregent service available at uregent.com (the Site).

1.2. The operator of the service users’ personal data is Uregent (the Operator).

1.3. The user gives consent to the processing of personal data separately, by ticking a box on first sign-in to the Site. The consent text is published at uregent.com/consent. No account is created without consent.

2. Data processed

2.1. The Operator may process the following categories of data:

  • account data received from the authorisation service chosen by the user (Discord, Google or Telegram): name, e-mail address, profile picture and the identifier in that service;
  • technical data about sessions: IP address, browser and device information;
  • data about the game accounts the user has connected to the Site and about actions performed in the course of the services;
  • the e-mail address and the game character's ID or nickname the user gives for delivering an order;
  • payment details: amount, method, status and transaction identifier. Bank card and e-wallet details are entered on the payment provider's side and are not passed to the Operator;
  • the content of support requests;
  • information on visits to the Site's pages and on where the user came from — only if the user allowed it in the cookie notice (section 7);
  • cookies required for the Site to work.

2.2. The Operator does not process special categories of personal data or biometric personal data.

3. Purposes of processing

3.1. Personal data is processed in order to:

  • perform the agreement and provide services to the user;
  • identify the user and provide access to the dashboard;
  • make payments and comply with legal requirements;
  • handle requests and provide technical support;
  • ensure the security of the Site and prevent abuse;
  • analyse and improve the Site in aggregate.

3.2. The Operator does not use personal data for advertising and does not sell it.

4. Legal grounds and conditions of processing

4.1. Processing is based on the data subject's consent, on the performance of an agreement to which the data subject is a party, and on compliance with the laws of the Russian Federation.

4.2. The Operator takes the necessary legal, organisational and technical measures to protect personal data against unlawful or accidental access, destruction, alteration, blocking, copying and distribution, including encryption and backup.

5. Disclosure to third parties

5.1. Personal data may be disclosed to third parties only to the extent necessary to provide the services, namely to:

  • authorisation services — within the sign-in method chosen by the user;
  • payment providers — to carry out payments;
  • technical and infrastructure providers engaged by the Operator to provide the services, including hosting;
  • a machine translation and automated reply service (OpenRouter) — the text of support requests, to translate it and prepare a reply;
  • other persons — in cases expressly provided for by the laws of the Russian Federation, including on a lawful request of public authorities.

6. Storage of data

6.1. Personal data is stored using information protection and backup tools for as long as the user's account exists and for the period required to comply with the laws of the Russian Federation, including in respect of payment records.

6.2. After an account is deleted, personal data is destroyed within a reasonable time, except for data that must be kept by law.

7. Cookies

7.1. Necessary cookies are always used: they are needed for signing in and the dashboard, and remember the language, the consent mark and the choice made in the cookie notice.

7.2. With the user's permission given in the cookie notice, the Site also records where the user came from (link tags and the referring site's domain; the cookie is kept for 90 days) and counts page visits with its own Umami counter. For a signed-in user the counter uses a pseudonymous number that links visits to their account. Without permission neither is used.

7.3. The choice can be changed at any time with the Cookie settings link at the bottom of the Site's pages. Advertising and third-party cookies are not used.

8. Rights of the data subject

8.1. The user has the right to:

  • obtain information concerning the processing of their personal data;
  • require that personal data be clarified, blocked or destroyed if it is incomplete, outdated, inaccurate or not needed for the stated purpose;
  • withdraw consent to the processing of personal data;
  • appeal against the Operator's actions to the authorised data protection authority or in court.

8.2. Requests are sent through support in the dashboard or on Telegram @uregent_bot. The Operator considers a request within the period set by the laws of the Russian Federation.

9. Final provisions

9.1. The Operator may amend this Policy. A new version takes effect when published on this page, unless the new version provides otherwise.

9.2. This Policy and the relations arising from its application are governed by the laws of the Russian Federation.